Privacy Policy
Wild Walkers, Lda
Rua de São Bento 576 2esq, Lisboa
NIF: 509988903
Email: wildwalkers.lisboa@gmail.com
Phone: +351 918 921 589
Last updated: 09/09/2025
1. Introduction
Wild Walkers, Lda (“Wild Walkers”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and lawful manner.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://wildwalkerstours.com, book a tour, or interact with our services.
By using our website and services, you agree to this Privacy Policy and our Terms and Conditions.
2. Data We Collect
We may collect the following types of personal data:
Contact information: name, email address, phone number.
Booking details: tour selection, group size, date, time, payment method.
Payment information: when applicable, processed securely through third-party providers (we do not store full credit card details).
Communication data: any messages or inquiries sent via email or contact forms.
Newsletter subscription: name and email address when you sign up.
Technical data: IP address, browser type, operating system, cookies, and usage data for website optimization.
3. How We Use Your Data
We use your personal data for the following purposes:
To process bookings, reservations, and payments.
To provide confirmation emails, tickets, and customer support.
To improve our tours and customer experience.
To send important updates related to your booking.
To send newsletters and promotional offers (only if you have subscribed).
To comply with legal, tax, and accounting obligations.
4. Legal Basis for Processing
Under the GDPR, we process personal data based on the following legal grounds:
Contractual necessity: to provide our tours and services.
Consent: for newsletters, promotional emails, and optional communications.
Legal obligation: for tax and accounting purposes.
Legitimate interest: for service improvements, fraud prevention, and ensuring safety during tours.
5. Data Sharing
We do not sell or rent your personal data.
We may share your data with trusted third parties only when necessary:
Payment processors (e.g., PayPal, credit card companies).
Email service providers (for newsletters and booking confirmations).
Authorities if required by law.
All third-party providers are required to comply with GDPR and ensure appropriate data protection.
6. Data Storage & Retention
Personal data is stored securely on our servers.
Booking and financial data is retained as required by Portuguese accounting and tax law.
Newsletter data is retained until you unsubscribe.
Data that is no longer necessary is deleted or anonymized.
7. Cookies & Tracking
Our website uses cookies to improve browsing experience, analyze site usage, and provide essential functionality.
You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect website functionality.
8. Your Rights (GDPR)
As a data subject, you have the right to:
Access your personal data.
Correct inaccurate or incomplete data.
Request deletion (“right to be forgotten”).
Restrict or object to data processing.
Withdraw consent at any time (for newsletters or marketing).
Data portability (receive a copy of your data in a structured format).
To exercise your rights, please contact us at wildwalkers.lisboa@gmail.com.
9. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
10. Photography & Media
As stated in our Terms and Conditions, Wild Walkers, Lda may use photos, videos, and quotes of participants for promotional purposes (website, flyers, social media).
If you do not wish to appear in such media, please inform us before the start of your tour.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing personal data.
12. Changes to This Privacy Policy
Wild Walkers, Lda reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated “Last updated” date.
13. Contact Information
For any questions or concerns about this Privacy Policy or your data, please contact us:
Wild Walkers, Lda
Rua de São Bento 576 2esq, Lisboa
NIF: 509988903
Email: wildwalkers.lisboa@gmail.com
Phone: +351 918 921 589