TERMS AND CONDITIONS

WILD WALKERS LDA

APPLICABILITY

The The following General Standard Terms and Conditions determine the contract made between the participant of the tour and Wild Walkers Lda. Different General Standard Terms and Conditions are invalid.
Wild Walkers Lda keeps the right to change this General Standard Terms and Conditions if it is required. Bookings made before this change are dealt with the old General Standard Terms and Conditions. The contents of our website are made and administered with our best accuracy. Wild Walkers Lda can NOT guarantee for correctness, completeness and actuality of this contents.

FREE TOURS

INDIVIDUALS

The FREE WALKING TOURS by Wild Walkers Lda, were created for the enjoyment of individual travellers. The tours are ran on a tips-only basis, with no upfront cost to join the walking tour. Whilst it is not necessary for individual travelers to pre-book, we strongly advise doing so. Individuals presenting themselves at the start point are not subject to any charge.
In order to keep the high quality of our tours, we try not to have big groups. Your on-line reservation will give you priority over anyone waiting on the meeting point. Just present your ticket to the tour guide on the spot 15 minutes before the start of the activity.

GROUPS

Our FREE TOURs are intended for small groups and individuals. Groups of six (6) or more persons should book a private tour, as it is the only way to guarantee your group will travel together. Should your group decide to turn up at our meeting point without having booked a private tour, then acceptance of your booking is entirely at the discretion of the freelancer guide. We strongly recommend that you contact us to schedule a private tour if your group is comprised of 6 or more people.

PAID TOURS, PRIVATE TOURS & PUB CRAWLS

Regarding Private, Custom, Paid tours and Pub-crawls, your ticket and booking confirmation will be sent to you by email upon successful completion of your order. If for any reason, you do not receive this mail, you are asked to contact us as it may mean that your order has not been successfully processed. Please bring your ticket either in paper or in digital version along with a valid photo ID before you start your tour.

If you do not have access to a credit card or a paypal account, please pay at the meeting point instead of booking online. In case you are unable to make proof that you reserved online you will be required to pay again for the tour. The tour ticket includes what is specifically said on the booking information, transportation costs are covered only when indicated. Food, drinks and anything else not specifically included in the tour price is not included.

CANCELLATIONS AND REFUNDS

WILD WALKERS LDA RESPONSABILITY
We work very hard to make sure that all our tours run as scheduled and reach the highest level of customer satisfaction. If a tour is cancelled by Wild Walkers Lda or any of the freelance guides we work with, we will fully refund your reservation or offer up to 100% of the value of the original reservation price as credit towards the purchase of another tour as compensation. This offer cannot be used in any other way and will not be cashed in or given to a third party. In the situation you are not be able to attend your tour and need to cancel a tour booking letting us know at least 24 hours before your tour, we will cancel your ticket and credit you 50% of the purchase price towards the purchase of an additional future tour. We have a no refund policy, unless we are at fault for the cancellation of your tour.

ACTS OF NATURE OR TERRORISM

We may not be held responsible should we be unable to offer a tour due to Acts of Nature (tsunamis, earthquakes, extreme weather, etc.)

PUBCRAWLS & CUSTOM TOURS

In situations where you are not allowed entrance to a venue from a third party for reasons not specified you can be refunded up to 50% of the amount paid for the tour, or 100% of the purchase price towards the purchase of an additional future identical tour. Denial of entrance refund does not include reasons of intoxication which is up to the discretion of the security manager of the clubs or bars.
1. All participants are accountable for their own safety and well-wellbeing during the event. Wild Walkers Lda will do its best to guarantee that participants safely attend a variety of venues within Lisbon. However, Wild Walkers Lda events cannot mitigate every eventuality and as such, Wild Walkers Lda events involve an element of possible risk. All participants acknowledge these risks and attend events of their own accord and solely at their own risk;
2. Wild Walkers Lda events include opportunities for participants to consume alcohol at their own discretion. Wild Walkers Lda urges all participants to drink responsibly and cannot accept any responsibility or liability if participants drink excessively, resulting in damages, ill health, injury or death;
3. All participants should be aware of their own physical or mental limitations before attending an event. People with medical conditions or who are pregnant are strongly advised not to participate in Wild Walkers Lda events and must inform Wild Walkers Lda via email of the full nature of their condition before participating;
4. All Wild Walkers Lda participants must be 18 years or older. Only official identification will be accepted as proof of age and includes: Passports, driver licences, proof of age (18 plus) cards, etc. Unacceptable identification includes photocopies, student cards and other non-government issued identification;
5. All tickets must be purchased before you may participate in Wild Walkers Lda events. Tickets purchased from distributors (hostels, accommodation providers, online sales, etc.) will be redeemed for a wristband and a ticket at the starting point;
6. You may not be able to change or cancel tickets after purchase with any distributor. Every reservation change is has to be confirmed by us.
7. Wild Walkers lda reserves the right to cancel a tour at our discretion and for any reason. In the event of a cancellation, we will try to contact distributors and clients as quickly as possible and will refund or replace tickets where appropriate
8. Wild Walkers Lda reserves the right to change or modify tours without notice, including changing or altering venues and routes. In the event of a change, we will try to substitute comparable venues, but accepts no liability for changes;
9. Wild Walkers Lda accepts no liability for participant’s behavior and reserves the right to refuse entry or remove from events anyone who is drunk, disorderly, aggressive, abusive or anti-social. In the event of refusal or removal, we will not refund ticket prices or cover any additional costs incurred by participants as a result;
10. The participant agrees to indemnify Wild Walkers Lda (its employees, directors, suppliers, agents, distributors, representatives, etc.) against any third party claims as a result of the participant’s behaviour and actions. Any damages or loss caused by a participant is solely the participant’s responsibility
11. All venues (including bars and clubs), attended by Wild Walkers Lda reserve the right to refuse entry or remove participants from venues for any reason including drunk, disorderly, aggressive, abusive or anti-social behaviour. Wild Walkers Lda accepts no liability in the event of refusal or removal and will not refund ticket prices in such an event;
12. Wild Walkers Lda holds the right to use photos, images, videos and quotes of participants as promotional material in Wild Walkers website, posters, flyers and facebook page.
13. Until 2 working days prior the tour – we can change the date of the ticket free of charge. Cancelations are not allowed. For any ticket not used after the pub crawl date or prior the 2 working days notice, there aren’t any changes or refunds available.

DATA STORAGE

The Customer agrees by our terms and conditions that Wild Walkers Lda, saves and stores his Data for several reasons. The storage is for the purpose of improving our customer support, and for the use of statistics, to record for the accounting department and to inform our subscribers and customers about new developments and upcoming events.
The Customer has the full right to unsubscribe if he no longer wishes to receive news about Wild Walkers Lda. Your personal data will not be passed on to third parties. If the data is no longer needed it is deleted from our server. If any Customer cancels the service or unsubscribes from our newsletter the data will be deleted. When the data is no longer needed, or if the customer, after having complied with all contractual obligations, revokes his consent, the data will be deleted forthwith.

TOUR PARTICIPATION

Participation in tours promoted by Wild Walkers Lda is strictly on a voluntary basis. Neither Wild Walkers Lda, nor the self-employed freelance guides who are the providers of the tours promoted by Wild Walkers Lda, will be held responsible for any injury, loss, damage or inconvenience sustained by any person during our activities. The tour guides reserve the right to deny participation in any tour, to any person, for any reason.